Network Services

Having issues with your network? Need cabling installed? Want to add a wireless network? HSI can help! We provide complete POS system cabling, repair, and networking services for new construction and existing locations. We offer FAST, reliable, nationwide service with same day and next day service available.

Available services include:

Network cable installation – new construction
Network cable installation and repair service for existing sites
On-site survey and custom quote
Wireless network access installation
IP network troubleshooting
Onsite network probe

New Construction

Let HSI manage your cabling while you focus on other areas to get your location up and running. Our technicians will install your POS and network cabling to meet all state and local building codes as well as inspection guidelines. All you need is the main patch panel. Don’t have one? No worries, we can supply a quote for the panel and installation. When cabling is complete, each cable is certified and clearly labeled to ensure a smooth future hardware installation. We can even coordinate the color of your faceplates and jacks with your color scheme!

Cabling services include:

Installation of Cat5e cables
Terminations
Certification and labeling

Site survey and custom quotes available upon request for sites that require cable runs averaging more than 100 feet.

Cabling, parts, and workmanship are guaranteed for one year.

Network Cable Repair

Don’t trust your POS network to just anyone. HSI provides full onsite network repair services including cable repair, cable replacement, plate replacement, and re-termination. We understand that you need your system up and running right away. That is why our technicians are trained to repair many types of network cabling and carry a variety of cables and connectors – so you will not have to wait for parts!

Repair services include:

Repair of existing cables
Plate replacement
Re-termination

Want to make a change or add to your existing network? We can do that too. Site survey and custom quote available upon request for additions or changes.

Onsite Survey and Custom Quote

HSI will perform a comprehensive site survey for clients with extensive cable requirements or existing locations requiring adding new cable or changing existing network cabling. Our technician will gather information during the walkthrough of your site and review area dimensions, availability of network infrastructure and electrical outlets, cable paths, and ceiling height.

Once the site survey is completed, HSI will meet with you to review the results. We will present a price quote and documentation noting each cable drop, the number of jacks and length, racks or patch panels when necessary, wire molding or conduit when necessary, and rental equipment such as lift equipment when necessary.

IP Network Troubleshooting

Get fast onsite troubleshooting and repair by a trained Level 2 technician. Our technicians possess technical knowledge of IP networking technologies and are skilled in troubleshooting IP network issues. Let us perform onsite troubleshooting based on your reported issues and resolve or recommend changes to resolve your network issues.

Service includes:

Troubleshooting of reported issues
Recommendations to resolve issues and/or
Direct resolution of issues

Same day and next day service is available.

Onsite Network Probe - NET Watch

When advanced network issues seem elusive and inconsistent we recommend the NET Watch probe to monitor your network. HSI ships the probe to your location with all required cables and instruction for installation. The probe is a hardened appliance built specifically for onsite service that is placed between your file server and your hub or router for one week.

The probe monitors and documents all network traffic. Using strong packet capture and statistical analysis, HSI will be able to diagnose network issues. HSI reviews the data and presents a detailed analysis along with documentation of failures or errors as well as consultation services to diagnose and resolve the issue.

Example:

If the situation is due to a protocol issue, HSI will provide packet traces and explanations of the protocol failure.

If the problem is traffic-related, HSI can provide statistical graphs showing traffic or errors.

Wireless Networking

Let’s face it - the world is no longer hard-wired. Your guests expect wireless access for their wireless devices. Keep them coming back with a wireless bundle from HSI. HSI offers a bundled installation package featuring the HP Procurve 10ag Wireless Access Point. This bundled package is ideal for public access or for use with your Profit Series Mobile POS featuring Apple’s iPod touch. Either way, the wireless bundle provides an access point and full installation service at a low, affordable price!

Wireless network installation bundle includes:

The HP Procurve 10ag Wireless Access Point
Installation of equipment
Configure equipment
System testing
Installation documentation

The ProCurve Wireless Access Point 10ag also supports IEEE 802.11a, 802.11b, and 802.11g clients simultaneously via its dual IEEE 802.11a and 802.11b/g radios. The Wireless Access Point 10ag can be wall-mounted or placed on a flat surface and has the option to be powered by Power over Ethernet (PoE), allowing for maximum location flexibility.