Hospitality Solutions International (HSI) provides  services through its Customer Support Center (CSC). The CSC provides remote technical support by telephone and data connection when you experience either software or hardware related issues. This service is supplied to HSI customers that maintain an annual support contract, or on an hourly fee structure.

 


Contacting HSI Support

Call the HSI Customer Support Center
To reach the HSI CSC, dial our direct or toll free number to reach our Auto Attendant and select the appropriate prompt for support. Calls to the CSC are handled by the first available Customer Service Representative (CSR). The main telephone numbers for HSI are listed below. 

If your issue is urgent, call the CSC. You may also send non-urgent support requests to the CSC via the HSI Website or email.

Contact Information
Phone
Direct: 480-707-6262
Toll Free: 800-474-5022
Support Center Fax: 480-281-0023
Internet
Complete the Support Request Form located on the HSI Web site at http://web.hsi-solutions.com/Services/Technical-Support/Support-Request.aspx for non-urgent issues. The mailbox for this form is monitored Monday-Friday during normal business hours.
Email
Support Center Email: support@HSI-Solutions.com
You may send support requests via email to support@HSI-Solutions.com. This email address should only be used for non-urgent issues. It is monitored Monday-Friday during normal business hours.
Corporate Office
Hospitality Solutions International
9977 N. 90th Street, Suite 300
Scottsdale, AZ 85258
Main Office Number: 480-596-5156
General Fax: 480-707-6223
 
Hours of Operation
The Customer Support Center is available 24 hours a day, 7 days a week, 365 days a year.

Although the CSC is available late night, weekends, and holidays, these hours are generally for emergency purposes only (high priority calls). Non-critical issues are handled during normal business hours. Normal business hours are Monday through Friday, 9:00AM Eastern to 9:00PM Pacific.
Customer Information for Support Calls
When calling the CSC, please have the following information available to expedite your call:
·         Site Name & Site Code/ID Number
·         Your First and Last Name, and Contact Phone Number
·         Description of the issue, along with exact wording of any error messages
·         Details of what was being done prior to, during, and after the issue
·         Verify the dial-in Phone Number or IP Address
·         System Password(s)
 
 
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